Job management and job costing solutions designed specifically for the restoration industry.
Frequently asked questions
We've got answers!
Restoration Manager lets you easily manage all of your jobs from one centralized location, including budgets, financials, customer communications, and day-to-day operations.
Capabilities
Integrations
Data
Support
Licensing
Technical Requirements and Information
Capabilities
Can I see all my offices in one place?
Restoration Manager supports all of your locations and work sites. You can track each office separately in your own database (that we create for you) and give permissions to who can see what’s happening in each office.
Restoration Manager is currently only available in English, but we are a global company and are developing it for other languages.
Does RestorationManager support other languages?
Do you have a mobile app?
Yes! It’s called ManageIT Mobile and it can be used on all iOS and Android mobile devices. It’s free to download from the Apple App Store and Google Play but requires a mobile license to use it. ManageIT Mobile lets you take and upload pictures, organize those pictures into folders, get documents signed and emailed from the app, view and add notes, and more. All of this can be done offline so you can still complete your work without an internet connection. Once you are back online you can sync all of your new job data with one easy touch. If your data needs syncing, it will give you a reminder. After syncing is complete, all the work completed in ManageIT Mobile will be viewable in Restoration Manager back at the office.
Integrations
Does Restoration Manager integrate with Xactimate and XactAnalysis?
Yes. We have a seamless and quick two-way integration with both Xactimate and XactAnalysis. To see how they work, please contact us for a demo.
Integrating your accounting software will save you time and costly errors. We integrate with 12 different accounting software products. Call (800) 583-8474 or email RMSales@Verisk.com to let us know what accounting software you use, and we will show you how we can integrate with it.
Can I integrate with my accounting software?
Data
Why does Restoration Manager host my data?
There are several advantages to hosting your data with Restoration Manager. First, hosting your own data greatly increases your investment in IT resources, requiring the purchase of expensive hardware as well as paying someone to maintain and run that hardware. We alleviate that investment and ongoing support requirement by hosting on your behalf. Second, Xactware (our parent company) is a major player in the tech industry, boasting top-tier security and redundancy fallbacks. Finally, because we host your data, you have faster and easier access to the latest product updates.
Each Restoration Manager customer receives 100 GB of storage space. If you need more, we will work with you to make sure that you have enough.
How much storage space do I get?
Will I still own my data? Do you share it?
You are the sole owner of your data and we will never share it.
What does your data center look like?
We own and maintain all our equipment at CenturyLink’s Cyber Centers, one of the largest data center operators in North America. They are rated N+1 — the highest level in its data center class. We monitor server usage and respond to alerts 24/7. The secure facility is fingerprint entry controlled and only four of our team members have access.
Is my data backed up?
Our servers are RAID 5, which provides the highest level of data redundancy. Each customer receives an incremental backup every two hours, which is then stored separately for two weeks. We back up document files (Excel, Word, images, PDF, etc.) daily to a network attached storage device. Each night we transfer all database, document, and integration files offsite.
If I quit Restoration Manager can I get a copy of my data?
If you decide to go in another directions, we will return all of your data back at no charge. You will receive an email link to your data, which includes a standard export of your jobs, vendors, work orders, job and company correspondence summary/detail, company/contacts, and all the individual documents and images stored in the application. The link will be emailed to you within 14 days of your account being closed.
Is my data shared? Is it safe?
We understand your data privacy concerns and take them very seriously. Xactware and Verisk maintain the most stringent levels of data privacy and security. Our standards ensure that private data cannot be shared with anyone other than the owner without explicit, written permission.
Do I bring my data over from my current system?
Migrating your data from your current system into Restoration Manager requires teamwork. We will work with you to bring your data into our system. You don’t have to migrate your data, but we’ve done it hundreds of times and are happy to help if you choose to.
Support
What if I need help?
Your user license gives you unlimited access to our expert technical support team anytime Monday through Friday, 8 a.m. to 5 p.m. Mountain Time. You can also email them directly at servicesoftwaresupport@verisk.com. If we are virtually assisting you with resolving an issue, please click here to Connect to a Tech.
You can also get the help you need from Xactware’s eService Center (U.S & Canada) or eService Center (AUS). The eService Center is open 24 hours a day, every day of the year (closed Christmas and New Year’s Day).
The eService Center contains helpful support documents to walk you through step-by-step to answer many of your questions. If you need to be contacted with a support person, the eService Center can connect you with Knowledgeable support staff via online chat.
Is training available?
Restoration Manager is easy and intuitive, but does require training. Our specialists make sure that you and your team are completely set up and trained to get the most from Restoration Manager. We also offer daily live training webinars. These free webinars are interactive, so you can ask questions as you learn. See the schedule and sign up on the RM University page. You can also find training and help documents there. Additional onsite training is available. With onsite training, one of our expert trainers will spend a couple days teaching your team at your location.
Licensing
Is RestorationManager scalable?
Regardless of your company’s size, Restoration Manager can adapt to fit. With a variety of pricing options and it is scalable for any business from two employees up to thousands, we’ll find the solution that’s most affordable and effective for your company.
Can I get a demo of RestorationManager?
We love to show Restoration Manager in action! Contact us at 800-583-8474 or email RMSales@verisk.com and we’ll answer all your questions. All of our demos are live and interactive. We will walk you through the entire process from the time a job comes in to when it is closed, so you know exactly how it will work for you and your team.
How does pricing work?
Monthly pricing is according to your needs, and you never pay for more than what you use. We have monthly packages to get you started with an appropriate number of licenses for your business. Extra licenses can be added when needed for a small addition to your monthly fee. You can also remove licenses when they are no longer needed.
What are my payment options?
We accept Visa, MasterCard, and American Express. We can also work with alternative forms of payment. All monthly payments are automatic. We will email your monthly invoice to serve as your payment receipt.
Technical Requirements and Information
Does Restoration Manager work on Windows and Mac?
Restoration Manager is web-based, meaning that you can use it anywhere you can access the internet. Your data is stored in the cloud so you can access important job information anywhere you have internet. Restoration Manager works on Windows Vista, Windows 7, 8, and 10, as well as macOS. We recommend using Chrome, Safari, or Firefox. You can also get our mobile apps for iOS and Android.
What are the minimum system requirements?
We suggest a quad core processor, a broadband internet connection, and a printer.
How often are updates and new releases?
Each quarter we update Restoration Manager with new features and enhancements. These periodic releases can take several hours to implement, and we will notify you in advance of any unscheduled maintenance. We also regularly update Restoration Manager University and post release notes so you always know what’s new.
Support
Licensing
Technical Requirements and Information
Restoration Manager™
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Customer support
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